Guest Experience Manager in Myrtle Beach, SC by Bluegreen Vacations

Date Posted: 2/15/2021

Job Snapshot

Job Description

Harbour Lights Resort in Myrtle Beach, SC, is seeking a Guest Experience Manager.  The Guest Experience Manager functions as the strategic business leader for the property's Resort Experience operations. This position reinforces appropriate culture to promote “Owner and Guest Experiences” on and off-site of the resort by establishing key relationships with area attractions and vendors.
Apply today, hiring immediately! 
Location:  2690 Harbour Lights Dr, Myrtle Beach, SC 29579
Be part of a team committed to creating lasting vacation memories!    #PowerOfVacation      JOB SUMMARY:    • Manages the resort activities program by devising and implementing creative and fun activities and experiences on and off property for all ages and demographics. • Develops a resort communication strategy that “tells the story” of what is happening at the resort and in the community. This may include electronic, promotional collateral, story board/sandwich boards and social that encompasses all “activity” needs for our owners and guest. • Establishes B2B partnerships with the local community that will enhance the resorts activities schedule while promoting experiential opportunities for our owners and guests. • Develops key relationships within the community that support our BG Cares initiative and provides a backdrop consistent with our brand. • Ensures the satisfaction of all Owners/Guests by implementing and maintaining proper Owner/Guests relation programs. Alignment with key Medallia initiatives, communication of such to team and focus upon increasing our scores is critical. • Identifies key driver of business success and keeps resort experience leadership team focused on the critical few to achieve results. • Identifies and seizes opportunities to establish partnerships with internal departments to enhance resort activities. • Champions the brand’s property experience vision and ensures the execution of property experience efforts. • Works closely with the Guest Services team to help properly execute special requests or celebration requests taken for owners during the reservations process. • Identifies opportunities to partner with marketing and sales to drive prospect, owner satisfaction and ultimately sales thru “Surprise & Delight” initiatives. • Tracks and maintains financial reports to stay within budgetary guidelines and achieve revenue goals. • Responsible for the overall knowledge and implementation of departmental operating procedures as well as knowledge of the overall resort SOPs. • Maintains a safe recreation area by conducting daily inspections of life saving equipment, communication devices, clean walking surfaces, clean water and amenity area. • Manages Lifeguard schedule with a focus on necessary certifications where necessary.
YOUR BACKGROUND:     •Associate degree required or two-year technical certificate.  •4 years minimum in hotel or resort experience, required. Timeshare industry experience preferred. Combination of education and experience considered.  •Must be able to work a flexible schedule   •Must have hotel operation experience and be knowledgeable about yield rate management.  •Must be familiar with the daily operations of the front office, including room reservations.  •Outgoing personality and excellent service orientation   •Ability to effectively lead a team of 5 or more associates. 
BENEFITS YOU’LL ENJOY:   •4 weeks of Paid-Time Off   •401K Match   •Medical, Dental, Vision Insurance   •Flexible Schedule and more!   
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus and Merit
  • Pay Type Salary
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  • Myrtle Beach, SC, USA