General Manager in Pigeon Forge, TN by Bluegreen Vacations

Date Posted: 11/21/2022

Job Snapshot

Job Description

We are now hiring a Resort Manager at Laurel Crest Resort located in Pigeon Forge, TN.

Apply now, hiring immediately!


Location: 2628 Laurel Crest Lane; Pigeon Forge, TN 37863
Compensation: Competitive base salary + 25% eligible annual bonus. Relocation assistance available.
Visit the resort: Laurel Crest

Welcome to Bluegreen Vacations. We aim higher You should too.

Be part of a team committed to creating lasting vacation memories!

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BENEFITS YOU'LL ENJOY:

  • 23 Paid Days off per Year!
  • 401K Match
  • Medical, Dental, Vision Insurance
  • 6 weeks - Paid Parental Leave
  • 9 Paid Holidays
  • Internal growth and career pathing
  • Tuition Reimbursement
  • Safe and fun work environment
  • Employee discounts including childcare, hotels and more

JOB SUMMARY:
As Resort Manager, you will manage the Resort's daily operation, maintain established costs and quality standards. You are responsible for maintaining the Resort's assets, local marketing of the Resort's products and services, and guest satisfaction. You will develop, coach, mentor all resort management, and perform appraisals of our departmental leadership and all resort associates.

You maintain the highest level of ethics and integrity by ensuring orientation, training, and development for all associates providing a positive work environment.

WHAT YOU WILL DO:

  • Ensure the highest customer service level to current and prospective owners and guests.
  • Maintain a positive brand image and company reputation focusing on Service Excellence.
  • Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.
  • Manage and achieve all areas of budgets by implementing proper controls.
  • Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines.
  • Maintain resort designations, such as RCI (Resorts Condominium International), Medallia Guest Satisfaction score benchmarks. Responsible for resort payroll functions.

YOUR BACKGROUND:

  • 4-year degree in Hospitality or Business strongly preferred.
  • You have 5+ years of hospitality and a minimum of 3+ years of resort/hotel leadership, timeshare background strong preferred.
  • Experience with developing financial budgets.
  • You have both customer-facing and back-of-house (Housekeeping and/or Engineering) leadership experience.
  • You have a track record passing Quality Assurance, Loss Prevention and Internal Audits.
  • Experience in SOP Adherence, PMS knowledge, and yield management of inventory

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check, safety sensitive and driving positions will require drug screening. EOE/DFW

Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Bonus and Merit
  • Pay Type : Salary