Fulfillment - Reservation Support Spec in Orlando, FL by Bluegreen Vacations

Date Posted: 10/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

At Bluegreen Vacations, we know where our true value lies. It’s not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—who we value most.

At Bluegreen Vacations, our purpose is to deliver a great vacation experience, every time. To add even greater value for our Vacation Club owners and their families, Bluegreen has created strategic alliances with industry leaders to provide exclusive benefits like one-of-a-kind experiences and a greater range of vacation options. That’s why Bluegreen Vacations is the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®,  Choice Hotels® and NASCAR®. We invite you and your family to discover a better way to vacation with Bluegreen.

The Reservations Support Specialist is responsible for assisting all departments in booking reservations in Concierge, AS400 and Alamo. This position also assists in acquiring additional inventory and ensuring that availability is correct in Concierge. The Reservation Support Specialist also provides support to the Reservations Department.

Upgrade packages and destination changes including transferring money
 Book, modify, and cancel reservations in AS400
 Assist reservations with calls when in queue
 Solving customer issues, taking over escalated calls
 Assist with checking daily commissions
 Fax in date requests and hotel changes including close in arrivals/cancels
 Take over phone calls and supervise department when management is out of the office and in meetings
 Open / close allotments in concierge
 Assist other departments requesting hotel/resort inventory/AS400
 Contacting each site/hotel/welcome center when inventory needs to be requested or canceled

  • Medical, Vision, & Dental
  • 401k with company match
  • Vacation / Sick Pay
  • Resort Discounts (Family & Friends)
  • Education Assistance
  • Life Insurance and Disability Plans

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Customer Service
  • Job Function Merit Only
  • Pay Type Hourly
  • Employment Indicator Regular
  • Travel Required No
  • Required Education High School
  • Job Start Date Monday, November 9, 2020
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  • Orlando, FL, USA

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