Front Office Manager in Boyne Falls, MI by Bluegreen Vacations

Date Posted: 11/24/2021

Job Snapshot

Job Description

Mountain Run at Boyne located in Boyne Falls, MI seeking a Guest Services Manager

Apply today, hiring immediately! #PowerOfVacation  

Location: 3230 Mountain Edge Road, Boyne Falls, MI 49713
Check out the resort here: 
Mountain Run at Boyne

JOB SUMMARY:   

  • Ensure that the guests have been directed to the requested rooms after proper completion of the check-in procedures. 
  • Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied. 
  • Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner. 
  • Hiring new staff members and training them according to the requirements. 
  • Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests. 
  • Keep a track of the inventory supplies and make requisitions according to the requirements

YOUR BACKGROUND:    

  • High school diploma or equivalent preferred.
  • 4 years minimum in hotel or resort experience, required. Timeshare industry experience preferred. 
  • Must be able to work a flexible schedule  
  • Must have hotel operation experience and be knowledgeable about yield rate management. 
  • Must be familiar with the daily operations of the front office, including room reservations. 
  • Outgoing personality and excellent service orientation  
  • Ability to effectively lead a team of 5 or more associates. 

BENEFITS YOU’LL ENJOY:  

  • 4 weeks of Paid-Time Off  
  • 401K Match  
  • Medical, Dental, Vision Insurance  
  • 6 Weeks Paid Maternity/Paternity/Adoption Leave

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!
 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Bonus and Merit
  • Pay Type : Salary

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