Front Desk Supervisor in Charleston, SC by Bluegreen Vacations

Date Posted: 11/25/2021

Job Snapshot

Job Description

Lodge Alley Inn Resort, located in Charleston, SC is seeking an outgoing Guest Services Supervisor. Apply today, hiring immediately!  
 

Compensation: $16 an hour
Sign-on Bonus: $1,000 - $250 payable at 30, 60, 90, 120-days of service  

Schedule: 7am - 3pm, 10am - 6pm and 3pm - 11pm; Must be able to work all three shifts and be able to work weekends and holidays

Address: 195 E Bay Street, Charleston, SC 29401
 

Be part of a team committed to creating lasting vacation memories!  #PowerOfVacation     

JOB SUMMARY: 

You will be responsible for supervising the front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships. 

  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures. 
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy. 

YOUR EXPERIENCE:     

  • High school diploma or equivalent (G.E.D.) 
  • At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field  
  • Strong interpersonal communication skills 
  • A positive attitude and excellent communication skills.  
  • Experience of motivating and leading a winning team. 
  • Ability to remain calm whilst under pressure.    

BENEFITS YOU’LL ENJOY: 

  • 4 weeks of Paid-Time Off 
  • 401K Match 
  • 10% Childcare Discount 
  • Medical, Dental, Vision Insurance 
  • Flexible Schedule and more! 

 At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!


Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 


Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Merit Only
  • Pay Type : Hourly

Check out our similar jobs

  1. Administrative Jobs
  2. Bookkeeper Jobs