Fld Admin - Natl Director, Quality Assurance Auditing & Compliance in Knoxville, TN by Bluegreen Vacations

Date Posted: 5/10/2022

Job Snapshot

Job Description

The Director is responsible for the oversight of the Sales Integrity Process as well as offering feedback to the QA Training, National and Site level teams for the ongoing growth and development of QA & Sales Associates. The Director is responsible ensuring the integrity of the Bluegreen Sales & Marketing processes as well as the Bluegreen brand and reputation in the market place by assisting/overseeing customer escalations, OCI audits and remotely monitoring QA closings. This associate must display a high-level of integrity and knowledge in the sales process in order to effectively work with customers for resolution as well as flag items as Sales Integrity Violations for further review or escalation to Senior Leadership, HR or Legal. This associate will oversee a team responsible for fielding incoming calls and escalations across multiple channels from Bluegreen owners & guests that have a concern as part of the field sales & marketing process. The role of the Director is to ensure customers are provided with solutions to service, product and/or practice problems in accordance with departmental standards, and to ensure each customer receives the highest possible level of service while reestablishing the credibility of the organization. This associate will work closely with HR, Club Services, NSM, Legal and the Sales Integrity Committee to ensure reporting is accurate and timely.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

  • Job Family : Sales, Marketing & Product Management Leadership
  • Job Function : Merit Only
  • Pay Type : Salary