Field Administration - Guest Reception Rep. in San Antonio, TX by Bluegreen Vacations

Date Posted: 6/13/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2022

Job Description

At Bluegreen Vacations, we’re in the business of creating lasting vacation memories. Our purpose is to provide our owners and guests with a great vacation experience, every time.


Why we do it:
We believe in the power of vacation. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds and provide a lifetime of cherished memories.


How we do it:
We provide our valued owners with the opportunity to create unique vacation experiences at beautiful resorts and popular destinations across the U.S. and Caribbean and deliver quality and value.


What we do:
Established in 1966, Patten Realty, Inc. was a land management company that was later renamed Bluegreen Vacations®. Since that time, Bluegreen has grown to become a leader in vacation ownership. Our 220,000+ owners and their guests enjoy vacation experiences across a range of exciting destinations. They relax in style at unique resorts featuring spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one.


We are currently seeking highly-motivated Guest Reception Representative to join our growing project in San Antonio, TX at the Eilan Hotel and Spa, Ascent Hotel Collection. As the only boutique luxury hotel north of the Riverwalk, the Eilan is a captivating Tuscan-inspired hotel just steps away from the most exclusive shopping, dining, and entertainment districts of San Antonio, providing an enriching and comfortable stay for our guests as well as a high-earning potential year-round for any new or seasoned timeshare marketing professional.

The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen Vacations Corporation.
Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.

  • Greet all guests in a warm and professional manner.
  • Understand and follow all processes as outlined in the Guest Training Manual SOP.
  • Maintain a positive working relationship with Sales, Marketing and Admin.
  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
  • Accurately assign guests to a Sales Representative in the order they arrive.
  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.
  • Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!'

Qualifications:

  • Positive and enthusiastic attitude
  • Excellent verbal communication skills
    • Excellent active listening skills
    • Able to work independently and as a team player
    • Problem solving ability
    • Must be willing to work on weekends and most major holidays
    • Professional appearance, demeanor, and attitude
    • Prior timeshare/resort/concierge experience a plus but not required
    • Must be comfortable with face-to-face interaction and have an inviting personality

Hiring Process: Come be part of something great as we blow the doors off of 2022! Your application is the first step to your future filled with opportunity at Bluegreen Vacations!

  • We are looking for goal-oriented professionals who can pass a criminal background check

Covid19 Precautions: At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW Apply Now

Please contact Yann H. Lorch, Talent Acquisition for AZ & TX at (623)340-3301 or yann.lorc(at)bluegreenvacations.com for immediate consideration

At Bluegreen Vacations, we’re in the business of creating lasting vacation memories. Our purpose is to provide our owners and guests with a great vacation experience, every time.

Why we do ità We believe in the power of vacation. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds and provide a lifetime of cherished memories.

How we do ità We provide our valued owners with the opportunity to create unique vacation experiences at beautiful resorts and popular destinations across the U.S. and Caribbean and deliver quality and value.

What we doà Established in 1966, Patten Realty, Inc. was a land management company that was later renamed Bluegreen Vacations®. Since that time, Bluegreen has grown to become a leader in vacation ownership. Our 220,000+ owners and their guests enjoy vacation experiences across a range of exciting destinations. They relax in style at unique resorts featuring spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one.

We are currently seeking highly-motivated Guest Reception Representative to join our growing project in San Antonio, TX at the Eilan Hotel and Spa, Ascent Hotel Collection. As the only boutique luxury hotel north of the Riverwalk, the Eilan is a captivating Tuscan-inspired hotel just steps away from the most exclusive shopping, dining, and entertainment districts of San Antonio, providing an enriching and comfortable stay for our guests as well as a high-earning potential year-round for any new or seasoned timeshare marketing professional.

The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen Vacations Corporation.
Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.

  • Greet all guests in a warm and professional manner.
  • Understand and follow all processes as outlined in the Guest Training Manual SOP.
  • Maintain a positive working relationship with Sales, Marketing and Admin.
  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
  • Accurately assign guests to a Sales Representative in the order they arrive.
  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.
  • Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

Qualifications:


• Positive and enthusiastic attitude


• Excellent verbal communication skills


• Excellent active listening skills


• Able to work independently and as a team player


• Problem solving ability


• Must be willing to work on weekends and most major holidays


• Professional appearance, demeanor, and attitude


• Prior timeshare/resort/concierge experience a plus but not required


• Must be comfortable with face-to-face interaction and have an inviting personality

Hiring Process: Come be part of something great as we blow the doors off of 2022! Your application is the first step to your future filled with opportunity at Bluegreen Vacations!


• We are looking for goal-oriented professionals who can pass a criminal background check

To be eligible to apply for an internal career opportunity you must be:

1. Generally be in your current position a minimum of nine (9) months if you’re in a non-exempt position and 18 months for an exempt position.

2. Have maintained satisfactory performance levels in the previous six (6) months.

Specific information regarding salary will not be discussed during initial inquiry; however, interested candidates will be advised if the position would be considered a promotion in terms of responsibility and salary or if it is comparable to their current position and salary.

Although a resume is highly recommended, if you do not have a resume, please tell us about your professional work experience when you apply online in the box that asks you to copy and paste your resume.

Each resume is carefully reviewed and considered for our open position(s). If there is an opportunity for an interview, applicants will be contacted, however, please note that, due to the volume of applicants, interviews are not guaranteed.

Covid19 Precautions: At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW Apply Now

Please contact Yann H. Lorch, Talent Acquisition for AZ & TX at (623)340-3301 or yann.lorc(at)bluegreenvacations.com for immediate consideration


Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Merit Only
  • Pay Type : Hourly

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