Evening Manager on Duty in Gatlinburg, TN by Bluegreen Vacations

Date Posted: 1/21/2022

Job Snapshot

Job Description

Mountainloft Resort located in Gatlinburg, TN is seeking an Evening Manager.
   
Apply today; we are hiring immediately!  

Location: 110 Mountainloft Drive; Gatlinburg, TN 37738

Schedule: Mainly 2:00 PM - 10:00 PM shift; including weekends and holidays.

Be part of a team committed to creating lasting vacation memories!    
 #PowerOfVacation 


JOB SUMMARY: 


You will be responsible for managing the resorts evening operations, the front-desk, reservations, and maintaining proper working relationships between the front desk and all other departments. You will coordinate front-desk activities and ensure all Bluegreen owners' and guests' complete satisfaction within established budgets and quality standards.


The Evening Manager is also responsible for maintaining the resort's assets and assisting in all the resort's financial responsibilities. You will be accountable for assisting in managing rooms operations related to inventory, maintenance, housekeeping, and ensuring a secure atmosphere for the resort staff and its guests. You will act as the MOD for all the resort's operational areas and the first responder to any emergencies.  
  • Interaction with evening Guest Services associates regarding guest satisfaction and resort projects, not limited to scheduled assignments. 
  • Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs
  • Inventory Management. Participate in monthly weekly management and staff meetings. 
  • Maintain personal contact with owners and guests of the resort.
  • Monitor and maintain procedures for the safety of guests and personnel.  
  • Maintain high service levels as outlined in the SOP manual, which includes but is not limited to Front Desk, Maintenance, and Housekeeping. 
  • Perform weekly checks of all SOPs to ensure guest service will be prepared for an audit. 
YOUR EXPERIENCE:


  • High School Diploma or GED required 
  • Minimum of 3-years Hospitality Management or Supervisor experience required. 
  • Must have excellent interpersonal skills. 
  • Ability to motivate and mentor associates. 
  • Proven ability managing continuous owner and guest relations in-person and by phone. 
  • You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!
 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Bonus and Merit
  • Pay Type : Salary