Evening Manager on Duty in Gordonsville, VA by Bluegreen Vacations

Date Posted: 6/18/2022

Job Snapshot

Job Description

Shenandoah Crossing Resort located in Gordonsville, VA is seeking an Evening Manager.

Apply today; we are hiring immediately!

Location: 174 Horseshoe Circle; Gordonsville, VA 22942

Schedule: Mid-Second Shift, to include weekends
Compensation: Salaried + 10% Bonus eligible. Relocation assistance available.

Be part of a team committed to creating lasting vacation memories!

#PowerOfVacation

Located on over 1,000 acres of rolling hillside and lush pasture lands that encompass a scenic 60-acre lake, Shenandoah Crossing® is the perfect place to stay for those who love the outdoors. The resort combines an old country estate and horse farm with acres of wilderness in a pristine area that lies just beyond the Shenandoah Valley. Guests can enjoy the rustic elegance of a 2- or 3-bedroom cabin or a 1-, 2- or 3-bedroom townhouse, featuring full kitchens and baths, fireplaces, master bedrooms, balconies and porches, and separate dining and living areas..

BENEFITS YOU'LL ENJOY:

  • 23 Paid Days Off
  • 401K Match
  • Medical, Dental, Vision Insurance
  • 6 Weeks Paid Parental Leave
  • Tuition Reimbursement
  • Safe & Fun Work Environment

WHAT YOU WILL DO:


You will be responsible for managing the resorts evening operations, the front-desk, reservations, and maintaining proper working relationships between the front desk and all other departments. You will coordinate front-desk activities and ensure all Bluegreen owners' and guests' complete satisfaction within established budgets and quality standards. You will act as the MOD for all the resort's operational areas and the first responder to any emergencies.

  • Interaction with evening Guest Services associates regarding guest satisfaction and resort projects, not limited to scheduled assignments.
  • You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.
  • Handle issues about guest satisfaction with the ability to make decisions on behalf of the Resort Manager regarding essential compensation.
  • Monitor and maintain procedures for the safety of guests and personnel.
  • Perform weekly checks of all SOPs to ensure guest service will be prepared for an audit.
WHAT YOU BRING:

  • High School Diploma or GED required
  • At least 2 years of Hospitality Management required (within any department)
  • You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
  • Ability to motivate and mentor associates.
  • You have a record of handling multiple customer interactions with various constituencies.
  • You are required to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Bonus and Merit
  • Pay Type : Salary

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