Director of Front Office in Gordonsville, VA by Bluegreen Vacations

Job Description

Shenandoah Crossing located in Gordonsville, VA is now hiring a Director of Front Office. Apply today; Bluegreen Vacations is hiring immediately!

Location: 174 Horseshoe Circle; Gordonsville, VA 22942

Compensation: Competitive base salary + 20% eligible bonus potential.

Welcome to Bluegreen Vacations. We aim higher You should too. Be part of a team committed to creating lasting vacation memories! Learn more about our DNA; click here: #PowerOfVacation

BENEFITS YOU'LL ENJOY:

• Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
• 23 Paid Days Off
• Associate safety-first approach
  
• Tuition Reimbursement
• 6 Weeks Paid Parental Leave

WHAT YOU WILL DO:

As the Director, Front Office, you will be responsible for all operations related to the Front Desk, PBX, and Food and Beverage experience. You will oversee inventory and rate management to maximize revenues, maintain guest service standards, and ensure owner and guest satisfaction. Also responsible for ensuring compliance with established policies, procedures, and systems.

• Responsible for the efficient and effective daily operation of Guest Services. Interview, hire, train, schedule, coach, counsel, and discipline Guest Services Associates as needed.
• Maintain adequate and accurate room inventory. Monitors availability and reservations regrets.
• Ensure Quality Assurance compliance with General Policies in Guest Services.
• Maintains the quality of guest satisfaction, focusing on the Arrival Experience and Problem Resolution.
• Complete and reconcile all EOM reports as needed for financial reporting, including monthly variances and forecast projections.
• Verify nightly audits to ensure all financial controls are being met.
• Responsible for the Manager on Duty shifts as well as the preparation on the Stand Up communication daily.

WHAT YOU WILL BRING:

• 4+ years in Hotel/Resort management required. Timeshare industry experience preferred.
• Associate degree or 2 year technical certificate.
• Must have hotel operation experience and be knowledgeable about yield rate management.
• Must be able to effectively manage a large team of Guest Service Associates.
• Proficient knowledge of Microsoft Word, Excel, PowerPoint, Outlook.
• Knowledge of PMS. Must be able to handle multiple tasks and oversee multiple projects in various departments.

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check, safety sensitive and driving positions will require drug screening. EOE/DFW

Other details

• Job Family : Hospitality (Food Service & Lodging)
• Job Function : Bonus and Merit
• Pay Type : Salary