Director, Human Resources Business Partner in Boca Raton, FL by Bluegreen Vacations

Date Posted: 11/9/2019

Job Snapshot

Job Description

Purpose:

The Director, Human Resources Business Partner (HRBP) is responsible for executing the People Strategy in support of the Field Sales & Marketing organization at Bluegreen Vacations. This individual will essentially serve as the “one-stop shop” HR contact for the senior leaders he/she supports to deliver exceptional, high-touch HR partnership.

This individual will deliver people and organizational solutions from an enterprise viewpoint and measure/monitor the needs of associates by building and developing relationships across all levels of the organization. The HRBP will utilize diagnostics to address and understand organizational dynamics, implement and refine long and short term continuous improvement activities while managing day-to-day people issues.

The Business Partner is a highly effective leader with the ability to build strong relationships with all levels of associates within the organization. This position carries the expectation of being highly influential and motivational within the organization.

In addition, the HRBP will:

• Act as a single point of contact for internal clients
• Support internal clients in achieving their business goals
• Help HR Centers of Excellence to deliver state of the art Human Resources processes
• Provide instant and immediate feedback on all HR processes procedures and initiatives
• Lead change management projects for internal clients and human resources
• Design robust succession pipelines and support talent management for the hospitality organization
• Act as the independent advisor for associates in tough situations
• Act as the project manager for large cross functional change management projects

Responsibilities:

• Provide supervisory direction, leadership, effective solutions and training to remotely located HR Business Partners for Field Sales & Marketing.
• Analyze metrics and trends with HR.
• Work with field HR Managers to ensure site compliance with HR requirements, including, but not limited to new hire on-boarding, payroll and benefits processes.
• Investigate associate complaints and other serious matters in accordance with Company policy and applicable laws, with guidance when necessary from FP, HR; provide guidance and recommendations for problem resolution to Company leadership.
• Work with field HR Managers and operations managers on elevated associate leave of absence matters to ensure compliance with FMLA, ADA or other applicable laws.
• Provide guidance to human resources on a daily basis and communicate with line management.
• Watch and report plans on workforce and succession.
• Identify training needs for individuals and teams.
• Work closely with associates and management to build morale, improve working relationships, and increase retention rates as well as productivity.
• Make suggestions for new HR strategies.
• Set challenging HR goals with a close cooperation with HR and internal clients.
• Sell HR projects and initiatives to internal clients and getting their buy in.
• Develop succession plans and manage the performance management cycle for internal clients.
• Be the contributing team member of HR project.
• Design cross functional development programs and cooperation with Talent Development team.
• Keep HR processes in a full compliance with the legal and regulatory internal external framework.
• Identify and analyze operational/associate trends and statistics on a regular basis; brainstorm with senior leadership and field HR Managers on methods of improvement and/or sharing of best practices.
• Provide recruiting and hiring assistance to management on an as needed basis.
• Provide support as necessary to new office openings, closings, acquisitions, downsizings, reorganizations and other special projects as assigned by Senior leadership.
• Provide training on employment laws, HR-related procedures, Company policies and other leadership initiatives.
• Assist Field Sales & Marketing leadership with the performance management process; provide support in the form of training and counseling on proper discipline, documentation and development techniques; review and draft, as necessary, written disciplinary documentation and recommendations to terminate associates.
• Proactively consult with leadership on associate, managerial, organizational and business issues that impact performance and achievement of objectives.
• Assist senior HR leadership and Senior Corporate Counsel by gathering information to respond to agency charges and complaints, attorney demands, EthicsPoint complaints, arbitrations and lawsuits; assist outside counsel directly when requested.
• Conduct climate assessments as needed or requested by Senior leadership and provide operation analysis and recommendations for improvement.
• Partner with Talent Development team, as necessary, on the review and development of field management and associate training modules to ensure consistency with HR practices, policies and procedures and alignment with Federal and State laws.
• Review, interpret, administer and ensure compliance with employment laws and company policies and procedures; provide guidance on the interpretation and application of company policies and procedures.
• Conduct exit interviews, analyze data, identify trends and develop strategies for minimizing turnover and improving associate engagement.
• Assist senior HR leadership with crisis management support, as necessary.
• Effectively balance the needs of multiple sites, direct reports and priorities.
• Hospitality or Timeshare with a focus on sales & marketing background required.


“Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW”

Job Requirements

• Bachelor's Degree, preferably with specialty in Human Recourses or equivalent related work experience.
• 5-7 years progressive HR experience with a minimum of 3-5 years management experience.
• Hospitality or Timeshare with a focus on sales & marketing background required.
• Experience managing multiple remote associates preferred.
• Proven leadership track record in guiding team members towards desired outcomes, setting high performance standards and delivering quality service.
• Exceptional written and verbal communication skills, presentation and public speaking skills.
• Visionary leadership style.
• Strong analytical, diagnostic and problem-solving skills.
• Excellent organizational and strategic planning skills.
• Proven relationship building and consultative strengths; ability to establish and maintain customer relationships and build trust and respect by consistently meeting and exceeding expectations.
• Ability to effectively manage multiple projects, issues and deadlines.
• Experience effectively coaching others through complex, difficult and emotional issues.
• Experience developing and sustaining relationships across multiple levels of the Company.
• Highly collaborative, innovative and creative in approaching and accomplishing all work.
• Strong associate relations skills with a proven track record of handling compliance issues with a high level of independence and objectivity.
• SHRM Certification or comparable certification/education required
• PC proficiency in MS Office Suite, HRIS systems (Ceridian preferred)

~UP