Director, Field Sales & Marketing Systems & Integration in Knoxville, TN by Bluegreen Vacations

Date Posted: 11/10/2022

Job Snapshot

Job Description

This position oversees multiple internal systems supporting Sales & Marketing and will act as a Business Stakeholder and Process Owner for key initiatives. Associate is responsible for leading, coordination and oversight of program enhancements for Sales & Marketing. Responsible for conducting field visits to observe system functionality to drive improved customer and associate experience and ensure enhancements are adopted in accordance with SOP and deliver expected impact. Associate will work closely with Regional and Site Leaders and NSM Operations to ensure new programs, promotions and vendors are properly onboarded and coding is accurate within the system and downstream reporting. This position will also oversee prioritization, implementation and training document updates for all system changes. Associate will partner closely with IT as well as other Bluegreen departments and BPO's to ensure the highest and best use of systems and prioritization. Will oversee (and serve as backup when required) to complete UAT and ensure testing documentation and scenarios; will provide release approvals based on test results. Complete ownership and oversight of all enhancement requests, intakes, SCRs (system change requests), testing plans and BRDs (business requirement documents).
Applicants should have a strong sense of system functionality, downstream impacts, ability to partner across departments and possess strong leadership, communication and organization skills. A minimum of 5 years Field Timeshare/Vacation Club Business Operations and leadership strongly preferred.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

  • Job Family : Sales, Marketing & Product Management Leadership
  • Job Function : Bonus and Merit
  • Pay Type : Salary