Customer Services Representative in Atlanta, GA by Bluegreen Vacations

Date Posted: 5/25/2021

Job Snapshot

Job Description

The Customer Service Representative will serve two primary functions at the guest service desk in Simon malls.  First, they will serve as the primary greeter for the GSD, engaging with customers inviting them to enter the sweepstakes and introducing the guest to a Sales Concierge for more information about our vacation packages.  Second, the Customer Service Representative will fulfill any GSD requests including but not limited to gift card purchases, directions, map requests and coupon book requests.  

The Customer Service Representative will maintain a positive relationship with store and/or Management and associates; support the sales team by boosting overall production through first impressions.  

  • Greets all potential customers with a friendly and professional demeanor outside the kiosk; ensuring all customers are welcomed. 
  • Engages in conversation with potential customers to share information about Simon Mall and Bluegreen Vacations’ services, products, and promotions, using only Company approved collateral material and documents. 
  • Promotes our brand and marketing campaigns to create interest with the customer. 
  • Assists customers with information about Bluegreen. 
  • Process gift card purchases and paperwork 
  • Fulfill coupon book requests bases on Simon criteria 
  • Complete end of shift and end of day reports as required 
  • Monitors the customer flow at the kiosk; may need to keep customers engaged during periods of wait time. 
  • Displays positive, courteous and respectful behavior towards the company, fellow associates, our customers, and business partners. 
  • Follows policies and procedures of the company and ensure sales team compliance. 

To be eligible to apply for an internal career opportunity you must be: 

 1. Generally be in your current position a minimum of nine (9) months if you’re in a non-exempt position and 18 months for an exempt position.  

2. Have maintained satisfactory performance levels in the previous six (6) months. 

Specific information regarding salary will not be discussed during initial inquiry; however, interested candidates will be advised if the position would be considered a promotion in terms of responsibility and salary or if it is comparable to their current position and salary. 

Although a resume is highly recommended, if you do not have a resume, please tell us about your professional work experience when you apply online in the box that asks you to copy and paste your resume.   

Each resume is carefully reviewed and considered for our open position(s). If there is an opportunity for an interview, applicants will be contacted, however, please note that, due to the volume of applicants, interviews are not guaranteed. 

Other details

  • Job Family Cust. Relationship Mgmt, Issue Resolution & Account Activation
  • Pay Type Hourly
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  • Atlanta, GA, USA