Corporate Housekeeping Manager in Orlando, FL by Bluegreen Vacations

Date Posted: 4/15/2021

Job Snapshot

Job Description


We are now hiring a Corporate Housekeeping Manager. Apply today; Bluegreen Vacations is hiring immediately!

Schedule: 8:30-5:00 PM, to include weekends and holidays 

Location:  Orlando, Florida

Welcome to Bluegreen Vacations. We aim higher You should too.

Be part of a team committed to creating lasting vacation memories! 

Learn more about our DNA; click here: #PowerOfVacation

JOB SUMMARY:
As the Corporate Housekeeping Manager, you will provide direct support and partner with our VP of Housekeeping on executing a strategic vision and operational oversight of the rooms division. You drive fulfillment our brand promises, maintain compliance with our Bluegreen Vacations’ standard operations procedures and quality standards. You will drive the mission of the Resort Operations team in providing a clean and safe environment, while creating an exceptional and memorable experience.

WHAT YOU WILL DO: 

  • You provide direction and support in establishing Clean & Safe Culture across all resorts.
  • You manage leadership training support to Bluegreen resorts and sales centers on housekeeping related items, such as Bluegreen SOPs; partners with the VP in preparing and executing all related SOPs and training.
  • You provide taskforce coverage in Housekeeping at resorts when appropriate.
  • Develop dashboards, trackers, rankers, and performance-related metrics on efficiencies.  
  • Deep-dive analysis, present on findings to executive leadership and training sessions.   
  • Conducts site visits to identify opportunities, develop systems, increase performance and create action plans to address deficiencies.
  • Critically analyzes, provide guidance and develop plans on  all guest experience metrics, including Medallia, HotSOS, Trip Advisor, AES, and other indicators. 
  • Monitor the performance of internal and external housekeeping teams and leaders and provide regular updates to VP of Housekeeping. 
  • Communicates with all external Housekeeping vendors and holds them accountable to achievement of their service level agreements; analyzes service issues, identifies trends; designs and implements improvement strategy.
  • Enforces cleaning protocols and processes for the care of all areas of the resort including, guest units, common area, flooring, and back of the house areas.
  • Reviews reports and financial statements to determine performance against budget. 
  • Craft and distribute monthly newsletters, flyers, and other communication.
  • Identify and develop talent in Housekeeping building a bench and retaining associates. 
  • Accountable for brand standards, service initiatives, the guest experience, guest feedback trends and actions to address issues, talent development, and retention.
  • Works closely with the Procurement and Operational Complains team to ensure standards.
  • Responds to guest complaints or issues as needed. 
  • Maximizes associate performance and positive morale by serving as an ambassador of Bluegreen Vacations Core Values.
  • Attends professional meetings, reads literature, and participates in training or other educational offerings to keep abreast of new developments and technologies related to Housekeeping, Janitorial, and Laundry
  • You participate public-private sector meetings to develop relationships within the industry.

YOUR BACKGROUND: 

  • Bachelor’s degree in relevant field strongly preferred
  • 5+ years’ leadership experience in Hospitality
  • 2+ years’ leadership experience in Housekeeping, Janitorial and Laundry Departments
  • Previous experience developing and conducting training on relevant topics.
  • You have a track record passing Quality Assurance, Loss Prevention Internal Audits.     
  • Hotel Management and budgeting, forecasting, and cost analysis experience.
  • Knowledge of Housekeeping, Laundry and Janitorial Operations.
  • Knowledge of Managing Multilayered Housekeeping Department, Job and Chemical safety.

 

BENEFITS YOU'LL ENJOY: 

  • Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
  • Four weeks of Paid-Time Off
  • Associate safety-first approach 

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidates must be willing to submit to a background check/drug test. EOE/DFW 



Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus Only
  • Pay Type Salary
  • Employment Indicator Regular
  • Travel Required Yes
  • Travel % 40
  • Required Education Some College
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  • Orlando, FL, USA

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