Confirmation Associate in Orlando, FL by Bluegreen Vacations

Date Posted: 7/9/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/9/2021

Job Description

At Bluegreen Vacations, we’re in the business of creating lasting vacation memories. Our purpose is to provide our owners and guests with a great vacation experience, every time. We believe in the power of vacation. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds and provide a lifetime of cherished memories. Join our team and help us share happiness!  

Learn more about our DNA; click here:#PowerOfVacation

Bluegreen Vacations Contact Center,
 located in Orlando, FL, is seeking an experienced and professional Confirmation Specialist

Compensation: $12.00 per hour plus commission
Sign-on Bonus: $500 
Retention Bonus: $500 
Schedule: Afternoon and evening shift. Will include a combination of weekdays and weekends. This is not a remote position.

Be part of a team committed to creating lasting vacation memories! 
Apply today! #PowerOfVacation    

JOB SUMMARY: 

  • Place outbound calls to guests anywhere form the day of their arrival through 21 days prior to their arrival date to confirm their reservations and ensure eligibility.
  • Receive inbound calls from guests wishing to confirm their reservations and verify eligibility. Other inbound calls
  • may be received as well, such as guests wishing to cancel or change their reservation dates, add enhancements, ask general questions, etc.
  • Know, understand, and keep up with hanging offer, hotel, tour, Details of Participation 9DOP), destination, and upgrade information.
  • Book, cancel and reschedule reservations as necessary
  • Problem solve and provide excellent customer service
  • Pitch and sell guests enhancements to their vacations, such as hotel and resort upgrades, extra nights, rental cars, attraction tickets, etc. when available.
  • Call out to guests who may already be confirmed to provide additional information tor to pitch additional enhancements 

  YOUR EXPERIENCE:  

•   High school diploma or equivalent (GED)

•   Strong written, verbal and interpersonal communication skills

•   Computer proficient

•   6 months of sales experience/customer service experience

•   Outgoing personality and excellent customer service skills

•   Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once

•   Ability to be flexible with work schedule, including overtime, weekends and holidays

•   Call Center/hospitality experience preferred  

BENEFITS YOU’LL ENJOY:  

  • Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
  • Four weeks of Paid-Time Off
  • Fun and fast paced environment
  • Career advancement opportunities
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Customer Service
  • Job Function None
  • Pay Type Hourly
Apply Now
  • Orlando, FL, USA

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