Call Center Confirmation Agent in Orlando, FL by Bluegreen Vacations

Date Posted: 6/3/2023

Job Snapshot

Job Description

Bluegreen Vacations has grown to become a leader in vacation ownership with 70+ resorts and 210,000+ owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHARE HAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.

As a Confirmation Specialist, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.


• Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility

• Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.

• Reserve, cancel, and reschedule reservations as necessary

• Problem solve and provide world-class customer service

• Pitch and sell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available


• High school diploma or equivalent (GED)

• Strong written, verbal, and interpersonal communication skills

• Computer proficient

• Excellent customer service and listening skills

• Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once

• Must be able to work evenings, weekends, and holidays

• Sales, customer service, hospitality, and/or call center experience a plus


  • Unlimited Income Potential: You will earn base pay + uncapped commissions!
  • Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
  • Career Growth: We believe in developing our current talent, we promote within.
  • Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
  • Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
  • Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

Other details

  • Job Family : Customer Service
  • Job Function : Bonus and Merit
  • Pay Type : Hourly
  • Employment Indicator : Regular
  • Travel Required : No
  • Required Education : High School
  • Job Start Date : Tuesday, April 18, 2023

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