Assistant Director of Field Administration - Orlando in Orlando, FL by Bluegreen Vacations

Date Posted: 7/24/2021

Job Snapshot

Job Description

The Assistant Director of Field Administration (ADFA) is designed to be a Director of Field Administration training program in which candidates complete a 6-12 month period of intense training in all areas of Field Administration including Guest Reception and Quality Assistance. During this period, ADFA’s are assigned to mentor with a top-producing DFA and are responsible for ensuring they complete a training checklist along with monthly tollgates in order to be ready to proceed with running his/her own site as a DFA. During the training period, ADFA’s will also have increased exposure to Site, Regional & National Leadership as part of their continued growth plan. Below is the full DFA job description which outlines what the ADFA will be responsible for learning during this 6-12 month period.

The Director of Field Administration is responsible for the leadership and oversight of site level Sales and Marketing Administrative functions, including Quality Assurance and Guest Reception. The DFA is responsible for building and maintaining strong working relationships with Sales (DOS) and Marketing (DOM/RDOM) partners and site leadership. Ensuring compliance within the Sales Integrity, Marketing Admin and Sales Admin Policy Manuals, as well as compliance of all legal and other applicable internal policies. Drives processes that result in exceptional standards of quality production and customer service including: maintaining high performance standards in Quality Assurance and Guest Reception Certification, multifaceted Efficiencies, Rescission Rates, Medallia, PAC / TP PAC and other assigned areas. This position requires an active and engaged partnership to support key performance indicators, goals and initiatives as set forth by the company including budgeting and profit metrics. The DFA must effectively lead and mentor a team, foster a positive culture, possess in-depth knowledge of process and policy, associate development and performance management.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Sales, Marketing & Product Management Leadership
  • Job Function Merit Only
  • Pay Type Salary
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  • Orlando, FL, USA

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