Join our team at Fantasy Island Resort, located in Daytona Beach, FL. We're on the lookout for a passionate Resort General Manager to elevate our 48-unit beach sanctuary to new heights of excellence.
Location: 3175 S Atlantic Ave; Daytona Beach, FL 32118
Salary range: $70-$75,000 + 25% potential. Relocation Assistance available as needed.
Check out our Resort here:
BENEFITS YOU WILL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
As Resort (General) Manager, you will manage the Resort's daily operation, maintain established costs and quality standards.
- Ensure the highest customer service level to current and prospective owners and guests.
- Maintain a positive brand image and company reputation focusing on Service Excellence.
- Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.
- Achieve hotel revenue and yield management goals while achieving occupancy goals.
- Manage and achieve all areas of budgets by implementing proper controls.
- Passion for excellence, a love for services, and an innate grasp to plan, implement, evaluate and continually improve operations.
- Motivate and demonstrate respect and humility by setting communication expectations.
- Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines.
- Maintain resort designations, such as RCI (Resorts Condominium International), Medallia Guest Satisfaction score benchmarks. Responsible for resort payroll functions.
YOUR BACKGROUND:
- Ability to work weekends, evenings, and holidays as needed.
- 4-year degree in Hospitality or Business discipline strongly preferred.
- 5+ years of hospitality leadership in both front of the house (customer facing) role and back-of-house experience
- Timeshare Management experience strongly preferred.
- Experience with developing financial budgets required
- You have a track record passing Quality Assurance, Loss Prevention Internal Audits.
- Experience in SOP Adherence, PMS knowledge, and yield management of inventory.
