The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.
- Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
- Updating all systems of record, including Concierge, dialer & AS400, Salesforce
- Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions
EXPERIENCE:
- High School Diploma or equivalent
- 2 years in a customer service and/or sales role
- Microsoft Office, basic computer and phone skills, Type 35 WPM
- Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic. Written/verbal communication skills.
Benefits:
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Associate use of resorts for personal travel: We believe that vacations make people happier by sharing time together, smiles and memories.
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
