Job: BV Service Ctr - Customer Service Experience Associate

Click Here toApply Online

View On Map

Posted: 05/18/2017

Job Status: Full Time

Job Reference #: 17-0319

Job Description

Requisition Number17-0319
Post Date5/18/2017
TitleBV Service Ctr - Customer Service Experience Associate
Position TypeFull Time
CityOrlando
StateFl
DescriptionPURPOSE:

The Customer Experience Associate will ensure that all client vacation expectations are exceeded during each step of their interaction with Bluegreen Vacations including point of sale, the reservation and confirmation process and during their travel. Handling escalated guest concerns from a variety of sources and making certain to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue, and that follow up is completed to ensure exceptional service is provided to guests

SUMMARY OF DUTIES:
* Deliver prompt and professional solutions for customer inquires via direct contact, phone, email and online chat
* Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc to gather and research information; assembling information; verifying customer's understanding of information and implementing a prompt solution
* Records customer inquiries by documenting the issue and response in customers' accounts. Report all resolutions for internal record keeping
* Improves quality of service by recommending improved processes and training opportunities
* Handling escalated guest concerns that arise before, during and after a vacation is purchased and/or used. Escalated guest concerns come from a variety of channels including but not limited to Better Business Bureau, Attorney General, Medallia Surveys, Bluegreen site directors, field sales leadership, Corporate Marketing executives, Bass Pro executives, corporate communications directors, the corporate switchboard operator, Bluegreen’s legal and regulatory teams and other Service Center leadership
* Answer inbound calls regarding customer satisfaction issues and assist with taking general customer service calls if needed
* Significant outbound call work required
* Other duties as assigned

RequirementsMINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.):

Minimum Education: High School Diploma or equivalent (G.E.D.)

Minimum Professional Experience: Five years of call center customer service/ issue resolution experience. Documented exemplary conflict resolution and negotiation skills. Outstanding written, verbal and interpersonal communication skills. Outstanding ability to think through difficult situations and engineer creative solutions. Must have exemplary follow up skills, be able to handle multiple projects simultaneously, clearly communicate resolution and training opportunities. Must be friendly, helpful, patient and professional, even in difficult or challenging scenarios.

Essential Professional Skills: Excellent conflict resolution and negotiation skills. Outstanding written, verbal and interpersonal communication skills. Outstanding ability to think through difficult situations and engineer creative solutions. Must have exemplary follow up skills, be able to handle multiple projects simultaneously, clearly communicate resolution and training opportunities. Must be friendly, helpful, patient and professional, even in difficult or challenging scenarios.

Bilingual English/Spanish a plus

Contact Recruiter:
Shea Wilkins
407-587-8226

-----> SOFTWARE COMPATIBILITY <-----

Our career opportunity portal works best when you are using the following systems and browsers:

Windows:

* Internet Explorer version 8.0 and 9.0

* Firefox version 18.0 and 19.0

MAC:

* Firefox version 18.0 and 19.0 (for external job seekers only)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online
 

Identify with our values but don't see the position that fits you? Click Here to join our Talent Community.

Copyright © 2014 Bluegreen Vacations Inc. All rights reserved. 4960 Conference Way North, Suite 100, Boca Raton, FL 33431 United States

Bluegreen Vacation Copyright and Legal Restrictions