Job: BV Service Ctr - Activation Associate

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Job Description

Requisition Number17-0537
Post Date5/18/2017
TitleBV Service Ctr - Activation Associate
Position TypeFull Time
Work HoursBVSC Evening Shift
DescriptionActivation Associate (Outbound Call Center Reservationist)

You deserve a successful and rewarding career and Bluegreen Vacations has one for you! We’re now hiring for Activation Associates for the Bluegreen Vacations Service Center in Orlando!

What we do: The Bluegreen Vacations Service Center (BVSC) is part of Bluegreen Vacations’ Corporate Marketing sector. At the BVSC we have several departments that are responsible for both the selling of discounted vacations and creating reservations, adding upgrades, attraction tickets and car rentals to pre-existing vacation purchases. We also provide world-class customer support to existing guests. We’re a lively, fun group of professionals eagerly seeking to add some fresh talent to our Bluegreen family! Our call center takes inbound and makes outbound calls, has recently grown by 150 people, and is consistently upgrading and updating materials, software and programs to allow for efficient and exceptional customer service to our guests. Most positions are full time and offer outstanding benefits. We are primarily seeking individuals who are able to work a flexible schedule that will include nights and weekends. Alternative shifts are awarded by seniority, performance and attendance.

What you’ll do: The purpose of the Activation Associate is assist current guests in the planning of their vacation. The Activations Department is an outbound reservation department that is a part of a timeshare vacation company’s marketing division. There are four major objectives of the Activations Department; first, assist guests in committing to a specific date for their pre-paid vacation and second, to entice guests to travel inside of a 120 day window - by creating excitement, educating guests about special events, attractions and shows. Third, the Activations Department will also link the reservation to revenue (via hotel upgrades, additional nights, attraction tickets, car rentals, etc) in order to ensure a fantastic vacation experience and minimize cancellations. Finally, the Activations Department will focus on the customer experience and quality control to ensure that we are sending qualified guests to tour our resorts during their vacation.

Specific Duties Include:
* Making outbound calls to assist existing guests with the booking of their vacation package
* Offer exceptional customer service to our guests
* Problem solving
* Paperwork, itinerary letter requests, inventory requests
* Documentation of guest’s accounts/Pro-Leads
* The collection of revenue by up-selling vacations enhancements, for example, extra nights, vacation upgrades, tickets, car rentals and additional rooms
* Meet department standards for revenue, reservations and quality of service

Your career with Bluegreen Vacations includes:
* Paid Training
* Attractive compensation plan (base hourly plus an uncapped commission with unlimited earning potential)
* Medical, dental and vision plans
* 401 (k) with company match
* Generous paid time off plans - increase with tenure
* Associate Use of Resorts Program (up to 7 nights at $75 for the entire stay - four times a year)
* Education Assistance Program for qualified areas of study (hospitality, business, human resources, etc)
* Career growth opportunities
* Life Insurance, Short Term and Long Term Disability Plans
* Fun, friendly work environment
* Beautiful office conveniently located off I-4 and near the Millenia Mall

RequirementsWhat you need:
* High school diploma or equivalent
* 1 year of customer service and sales experience
* 6 months of Call Center experience
* Must be self motivated to exceed in an un-capped commission environment
* Knowledge and understanding of the timeshare/travel/tourism industry and telemarketing sales is preferred
* Working knowledge of Microsoft Word, Excel and Outlook
* Strong verbal communication skills with the ability to quickly build rapport with a diverse group of individuals
* Must demonstrate success selling upgraded vacation experiences
* Moderate data entry skills
* Ability to work training schedule
* Ability to work schedule post training, nights and Saturdays
* Successful Activation Associates are assertive, self-closers with a natural ability to connect quickly with a diverse groups of people

Apply Online or In Person.

Recruiter Contact:
Denise Franco

In Person -- M-F from 9am-11am/2pm-4pm
4700 Millenia Blvd, suite 600
Orlando, FL 32839

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