Job description
A Welcome Center Representative is responsible for checking in Mini-Vac clients as well as support for manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.
Responsibilities include, but are not limited to:
- Greets owners who arrive for their update presentation.
- Keep track of the owner services representatives that owners will be sitting with.
- Data entry and Typing
- Upon completion of the Update, gift the owners.
- Reconcile the tours at the end of the day.
- Assist In-House marketing with their owner callbacks.
- Pre-gifting owners and non-owners when appropriate.
- Answering any questions from owners and non-owners concerning the Boyne Area.
- Address any special needs that owners and non-owners may have.
- Greet non-owners/ guests who arrive for their vacation.
- Go over qualifications with the guest.
- Supply guests with local information, and maps to the hotel and the surrounding area.
- Reconcile the daily inventory.
- Greeting Owners/ Non-Owners
- Gifting Owners/ Non-Owners
- Selling Golf/Ski Vouchers
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Experience:
- High school diploma or equivalent
- Client Services & Customer Support: 6 months (Preferred)
- MS Office
