Join our dynamic team at Vail Streamside in Vail, CO as a Guest Services Manager (Front Office Manager)!
Nestled amidst the picturesque beauty of Vail, our resort offers 54 rooms providing cozy and inviting accommodations. Guests can enjoy the serene streamside setting and explore the majestic surroundings, ensuring a memorable stay. You’ll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience.
Location: 2264 S Frontage Road; Vail, CO 81657
Compensation: $55,000-$60,000+ 15% bonus potential. Relocation assistance available as needed.
Check out the Resort Here: Vail Streamside
Apply today! #PowerOfVacation
BENEFITS YOU’LL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
- Ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures.
- Responsible for taking care of the guests and providing them with the best hotel amenities and facilities to ensure that they remain content and satisfied.
- Manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner. Keep tabs on the availability of the staff members, especially during the peak season and make subsequent arrangements for hiring the new staff members and training them according to the requirements.
- Oversee and assist the staff members in providing better customer service and to resolve the customer complaints as well as attend to their special requests.
- Keep a track of the inventory supplies and make requisitions according to the requirements, to keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested.
- Monitor statistics related to room occupancy and their rates, ensures that all the activities are carried out within the given budget standards.
YOUR BACKGROUND:
- Ability to work weekends, evenings, and holidays as needed.
- High school diploma or equivalent required
- 4 years minimum in hotel or resort experience strongly preferred, with at least 2 in a leadership position. Timeshare industry experience preferred.
- Must be able to work a flexible schedule
- Must be familiar with the daily operations of the front office, including room reservations.
- Ability to effectively lead a team of 5 or more associates.
